Category 2 - Support Services includes different services in support of the telecommunications infrastructure, offered within three basic areas:

• The Professional Series includes network engineers, site managers, system integration engineers, LAN/MAN/WAN integrators, quality assurance engineers, and other engineering subject matter experts.
• The Technical Series includes network systems managers, operations system security specialists, communication analysts, database administrators, programmers, configuration management specialists, trainers, cable splicers, and network technicians, among others.
• The E-Business Series includes business process engineers, Web architects, webmasters, and others.