Apptis RMA Policy

Freight Damages:
All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact Apptis Customer Support by using our toll free number - 800-338-8866, option #2 - or fill out our online RMA Request Online Form. An Apptis Customer Support Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.

Discrepancies:
You have ten (10) days from receipt of product to notify us of any discrepancies.

Refusals:
Refusals may be assessed a fifteen percent (15%) restocking fee plus the difference between current market cost and the cost of invoice date, in addition to all freight and insurance charges.

Returns:
Thirty (30) day satisfaction guarantee for thirty (30) days from the date of the invoice, Apptis will allow customers to return the product (except opened software and licenses, Cisco products, and special order parts) in its original condition for a full credit. Credit will be issued to your account to be used toward future purchases. No refunds will be issued. After thirty (30) days, repair or replacement is direct through the manufacturer, or in accordance with contract terms and conditions. The product must be returned with all materials, boxes, manuals, cables, etc. that were originally shipped. Apptis may charge you for missing, damaged, or incomplete accessories.

DOAs:
Products found to be defective out-of-the-box or "dead on arrival" may be returned for repair or replacement within thirty (30) days of the invoice.

Return Freight:
Apptis will, for ten (10) days from invoice date, return RAs using the same shipment method as the original invoice at no cost to the customer. After ten (10) days, Apptis will return all RAs via UPS Ground Service at no cost to the customer. Customers wishing to use other methods of shipment will be responsible for all freight charges.

Cross Shipping of Product:
Apptis will, at its discretion, cross ship RAs for thirty (30) days from the original invoice. If the product is not readily available, Apptis may have the defective product repaired. Customers may elect to return defective product directly to the manufacturer for faster turnaround.

Change and Errors:
Prices, specifications, terms, and conditions are subject to change without notice. Apptis is not responsible for errors in pricing and text in this policy.

Return Procedures:
For all returns to Apptis, you must first obtain an RA (Return Authorization) Number prior to shipping the product to Apptis. To obtain an RA Number, please contact the Apptis Customer Support Center at 800-338-8866, option # 2, or fill out the RMA Request Online Form. Once approved, an RA Number will be issued to you within 24 to 48 business hours. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for an RA Number.

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