SeaPort-E Quality Assurance Program

Corporate Mission, Quality Policies, Goals and Objectives
The Company’s mission is to be the premier provider of enterprise-based IT solutions to the federal government, and to be recognized as such.  We seek to add value to our customers’ operations by understanding their specific needs and requirements and by providing high-quality technical solutions, combining both products and services in an enterprise solution.  We will be known by how well we help our customers improve their operations, for the integrity by which we conduct our business, and for the respect we show our employees and suppliers.

Apptis’ success in fulfilling its policies and mission statement, as well as meeting its stated goals and objectives, will be reflected in its customers' satisfaction, their desire to continue in an on-going business relationship with us, and their willingness to recommend Apptis to prospective customers.

Pledge - Apptis is firmly committed to providing services and products that consistently meet our clients' requirements and expectations. 

Customer Value - Apptis will develop and maintain long-standing customer and supplier relationships by:

• Providing complete customer satisfaction
• Providing quality goods and services on a consistent basis
• Providing pro-active support
• Providing full accountability
• Following honest and ethical practices
• Meeting or exceeding customer requirements and expectations
• Performing on time and within budget
• "Going the extra mile!" 

Results - Establish, measure, and meet both short and long-term commitments to all customers, employees, shareholders, suppliers, and partners.

Leadership - Develop leaders who set high expectations for achieving business excellence.

Problem Solving - Improve performance by systematically identifying and eliminating the root causes of problems that inhibit us from reaching our goals.

These statements explicitly indicate top management's commitment to an integrated quality concept.  This commitment is evident and verifiable at all levels within the organization.