EAGLE Information Technology Support Services
HSHQDC-06-D-00049

MODEL PORTS

CUSTOMS AND BORDER PROTECTION (CBP)
OFFICE OF INFORMATION & TECHNOLOGY (OIT)

CBP selected the 20 airports that will be part of the Model Ports Initiative. This joint venture between federal agencies, the travel industry, airlines and airport authorities was designed to improve CBP processes for welcoming and clearing travelers into the United States. The 20 airports selected were: Houston (George Bush Intercontinental), Washington D.C. (Dulles), New York (JFK), Miami, Los Angeles, Newark, Chicago (O’Hare), Honolulu, San Francisco, Atlanta, Dallas/Ft. Worth, Orlando, Detroit, Boston, Las Vegas, Sanford (Fla.), Seattle, Philadelphia, San Juan and Ft. Lauderdale.

The keystone of these efforts is a new video, currently available in Spanish, French, German and English, that is designed to assist travelers through the customs and immigration process, as well as a “Welcome to the U.S.” brochure and a variety of new bi-lingual directional signage. In the coming months, travelers arriving at these airports will see several improvements, including an increased number of video monitors, a welcome message and information on the entry process. In addition, working groups from the private and public sectors will be established in these cities to create a better overall passenger experience.

CBP selected Apptis to provide information and technology project management, information security, and related project support services for the development and implementation of the Model Ports technology infrastructure at the CBP Federal Inspection Service (FIS) international arrival areas of these 20 airports.

IRM AND ISSO SUPPORT

U.S. COAST GUARD
RESEARCH AND DEVELOPMENT CENTER

The USCG RDC mission is to research, develop, test, and evaluate technology to improve the efficiency and effectiveness of the USCG. The RDC relies heavily on the use of IT to support its mission. The RDC utilizes multiple networks, clients and peripheral computing systems to support communications and electronic business functions across multiple domains including but not limited to the DOD GIG (.mil) and .gov domains.

The RDC Information Resource Management Officer (IRMO) and the Information Systems Security Officer (ISSO) selected Apptis to provide support with information resources and information systems security administration, information systems C&A analysis and documentation, IT security technical assurance, program management, independent verification and validation, and gathering and documenting requirements.

Please contact the EAGLE Program Manager for additional information and customer satisfaction references.