ENTERPRISE MANAGEMENT
With broad experience delivering technology to government and industry, we plan, deploy, manage, and support customized solutions, department-wide or enterprise-wide. From desktop to data center to call center, we deliver the advanced technologies, qualified staff, and best practices that are proven to consistently deliver performance improvements, cost savings, and client satisfaction.
We work with our clients to tailor solutions specifically designed to meet their needs. We align customized technology solutions with their budget requirements and business goals. We offer a spectrum of support, from performance-based, turnkey management to a-la-carte technology implementation and support. All of our people are highly trained and skilled, with desirable certifications, providing world class support.
Apptis has experience with the latest technologies, methodologies, and consistently works to keep apprised of technology advancements and trends. We orchestrated a world-wide refresh leveraging blades for Military Heath Systems; implemented our CMM Level 3 Certified call center for the EPA; and provided network support for the FAA labs that test, refine, and support critical Air Traffic Control systems.
Today’s clients are most interested in our expertise in call center and helpdesk, FIPS and NIST compliance, storage solutions, IPv6 transitions, and converged networks (EoIP).
Capabilities
Managed Services
Technology Refresh
Helpdesk & Call Center
Asset Management
Collaboration Tools
Configuration Management
Storage Solutions
Representative Success Stories
Military Health Systems turned to Apptis to orchestrate an enterprise-wide technology refresh in 100 locations worldwide. With blade servers as the cornerstone, we helped to maximize use of existing facilities, reduce or eliminate “touch maintenance” costs, and use this savings to fund the effort, creating a scalable, interoperable enterprise.
The Environmental Protection Agency outsourced the management of its 12,000 Seat-Managed Service Call Center Solution to Apptis. By employing ISO 9001 and CMM3 certified processes, we helped the EPA increase customer satisfaction from 57% to 98% and reduce operations costs by $17.5 million over the life of the contract.
The Internal Revenue Service (IRS) hired Apptis to provide full-lifecycle managed services for 100,000 desktops, 33,000 laptops and 4,400 servers in 820 offices nationwide. Apptis has met the SLAs on this performance-based contract and has helped significantly reduce the cost of the IRS’s server infrastructure by deploying standardized servers, desktops, and printer services.
The Securities and Exchange Commission hired Apptis to provide 24 x 7 x 365 server administration, data engineering, security and desktop support for 5000 users in four Washington, DC and 11 regional office locations. A performance-based contract, Apptis has consistently averaged over 95% across the board on SLAs.
George Washington University relies on us to meet the demands of its expanding facilities and student body – supplying everything from design, purchasing, and installation services to program management and 24 x 7 engineering consultation.
After three previous vendors had failed, our timely ordering, invoicing, and maintenance support services gave U.S. Steel the high-efficiency procurement infrastructure to makes its Cisco environment succeed.